Terms of Service

Last updated: October 30, 2026

1. Who we are

ClientFlow is an independent software service for personal trainers and fitness coaches, operated by the ClientFlow operator ("we", "us"). Payments, tax collection and invoicing for ClientFlow subscriptions are processed by our Merchant of Record, Waffo Pancake, which acts as the legal seller of record for transactions.

2. The service

ClientFlow provides coaches with tools to manage clients, generate AI-assisted training plan drafts, collect client check-ins and progress data through client portals, and send email reminders. The Starter plan is free; the Pro plan adds higher client limits and team features for a recurring monthly fee.

3. Accounts

You access ClientFlow with an email address verified by a one-time code. You are responsible for keeping access to your email account secure. Coaches are fully responsible for the accuracy of client data they enter and for the content they deliver to their clients.

4. Subscriptions and billing

• Pro subscriptions are billed monthly in advance at the price shown on the pricing page at the time of purchase.
• Payments are processed by our Merchant of Record, which handles applicable sales tax / VAT.
• Subscriptions renew automatically each month until cancelled.
• Prices may change with at least 30 days' notice; changes never apply retroactively to an already-billed period.

5. Cancellation

You may cancel your subscription at any time from your account or by contacting support. Cancellation takes effect at the end of the current billing period, and you keep access until then. No charges occur after cancellation.

6. Refunds

Our refund policy is described on the Refund Policy page and forms part of these Terms.

7. Acceptable use & AI content policy

ClientFlow uses artificial intelligence to draft training plans and reports. All AI output is a draft that must be reviewed by a qualified coach before delivery. The following uses are strictly prohibited:

• Using the service to create content that is unlawful, hateful, harassing, sexually explicit, or that sexualizes minors;
• Creating deepfakes or impersonating any real person without consent;
• Presenting ClientFlow or its AI output as official guidance of any AI model provider;
• Uploading malicious code, scraping, or attempting to disrupt the service;
• Using the service for any regulated activity (medical, physiotherapy, nutritional prescription) you are not licensed to provide.

To report abusive content or a policy violation, email maikerjack120@gmail.com with the subject "Content Report", including the relevant link, screenshots and account details. We review every report and may remove content, suspend features or terminate accounts that violate this policy. AI-generated content in ClientFlow may use third-party foundation models; model behavior may change and output should always be verified by a professional.

8. Health disclaimer

ClientFlow provides fitness business and programming assistance. Training plans and reports are drafts for review by a qualified professional and do not constitute medical, nutritional or physiotherapy advice. End clients should consult a physician before starting any exercise program.

9. Your clients' data

As a coach you control what client data you store in ClientFlow. You represent that you have a lawful basis (such as your clients' consent) to process their data through the service. See our Privacy Policy for how data is stored and protected.

10. Changes and termination

We may update these Terms; material changes will be announced on this page. You may stop using the service and request account deletion at any time. We may suspend accounts that violate these Terms.

11. Contact

Questions about these Terms: maikerjack120@gmail.com